Privacy Policy

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

Children’s Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this Website.

Refund Policy

We offer flat rate shipping on orders under $100. Unless otherwise specified, all orders of $100 or more ship for free. Terms and conditions of any additional shipping promotions will be communicated at point of sale.

We accept returns or exchanges within 14 days from the original purchase on unopened HIRO™ and SIDEKIK SYSTEMS & SOLUTIONS that are still intact and in the original packaging. Any opened systems will incur a 20% “open box” restocking fee. Any opened, unpackaged or altered Solutions are non-returnable and non-refundable. All used HIRO™ and SIDEKIK SYSTEMS & SOLUTIONS are non-returnable and non-refundable. Customers are responsible for any and all shipping, delivery, handling costs and fees associated with returning the item to refund.

HIRO™ Systems & Solutions will exchange any mechanical defect within 14 days of purchase as stated within the limitations of our “Limited Liability Warranty”. If the product is damaged by the customer, no refund or exchange will be considered applicable or accepted.

An original proof of purchase and receipt is required for all returns, refunds, exchanges, and warranty repair services. Please allow 10-14 business days for processing of refunds to be issued in the same form of payment originally received.

Please note that any refunds to a credit card must be placed on the original credit card used. If the original credit card is not available, the refund can be placed on a gift card or sent as a mail check. Mail check refunds will be issued by check, mailed from our corporate office, within 14 business days of the return.